Frequently Asked Questions


Where is OhioHealth Plastic & Reconstructive Surgeons located?

Our main office is located on the OhioHealth Grant Medical Center campus in downtown Columbus, which is conveniently accessible from SR 315, I-71 and I-70. Valet parking is available in addition to self-parking at the OhioHealth Grant Medical Center parking garage.

OhioHealth Plastic and Reconstructive Surgeons
285 E. State Street
Columbus, Ohio 43215

We have a second office located at OhioHealth Pickerington Medical Campus.
OhioHealth Plastic and Reconstructive Surgeons
1010 Refugee Road
Suite 310
Pickerington, Ohio 43147

What is a consultation?

A consultation is simply a chance for you to sit down face-to-face with one of our specially trained plastic and reconstructive surgeons. You'll get a chance to ask questions and the surgeon will also ask you questions on what surgeries might be best suited for you.

What do I need to bring to my appointment?

So that we may provide your care as efficiently as possible, we ask that you bring the following items to your first appointment in our office
  • Photo ID
  • Current insurance card(s)
  • If you have Medicare, your pharmacy insurance drug card
  • Co-payment(s), if required
  • All medications in original containers, including over-the-counter medications
  • Tests results/films that have been requested by us
  • Past medical records you feel are applicable to your health
  • Completed new patient forms
For subsequent visits, please bring the following:
  • Photo ID
  • Insurance card
  • Medicare pharmacy card
  • Test results that may have been requested


What is your appointment cancellation policy?

If you must cancel your appointment, we’ll be happy to reschedule at a more convenient time. We ask you to give us 24 hours advance notice in order to provide an opportunity for another patient to be seen.


What are your billing requirements?

Patients must pay any co-payments at the time of their visit. Patients are responsible to pay any amounts, such as deductibles, co-payments and co-insurance that their insurance company designates is their responsibility.


What should I do if I have a question about my bill?

For questions about your bill for a visit to the doctor: (614) 544.6366.

To pay your bill online for a visit to our office after January 14, 2015, go to the OhioHealth Online Bill Pay webpage.

To pay your bill online for a visit to our office before January 14, 2015, go to www.OPGPatientAccess.com.


What do I do if my prescription runs out before my next office visit?

It is our policy to fill routine prescriptions during scheduled office visits. Please check with your pharmacy to see if you have additional refills remaining on your prescriptions. When you call the office for a refill, be sure to have your pharmacy phone number available to give to our staff. You may be due for a follow-up appointment if refills are needed.


What should I do if your office is closed and I need medical care?

If you are experiencing what you believe is a medical emergency, please call 9-1-1 or go to the closest hospital Emergency Department. To page the on-call physician after-hours for urgent matters, please call our office to be connected to the answering service.

What do I need to do if OhioHealth Plastic & Reconstructive Surgeons refers me to a specialist physician?

The patient is responsible to make sure that the specialist physician is covered on your insurance plan. If your health insurance plan requires a referral form, we will complete the specialty referral paperwork.


Does OhioHealth Plastic & Reconstructive Surgeons have financial assistance plans?

As part of OhioHealth, our practice is pleased to offer charity care and financial assistance to patients with limited resources and inadequate medical insurance coverage. Please visit our Accepted Insurance page for more information.


Will my plastic surgery leave a scar?

When incisions are necessary for plastic surgeries the scars are usually placed in discreet locations. The scars are small and do fade over time.

 

Will my health insurance provider cover plastic surgery?

Most insurance companies provide coverage for reconstructive plastic surgeries, but do not provide coverage for cosmetic surgeries. Here are the definitions of each provided by the American Medical Association (AMA) and the American Society of Plastic Surgeons (ASPS):

Reconstructive Surgery —
Surgery performed on abnormal structures caused by birth or congenital defects, developmental abnormalities, trauma, infection, tumors or disease. The surgery performed can improve function or restore normal appearance to the area of the body affected.

Cosmetic Surgery —
The reshaping of normal structures of the body to improve the self-esteem or appearance of a patient.

Each insurance company may interpret these definitions differently. Start with our list of accepted insurance companies and then call your carrier directly to see if your procedure or surgery will be covered. If your procedure requires a hospital stay, please check with the hospital to ensure your insurance is accepted.


What is the estimated recovery time for surgeries and procedures?

The recovery time from plastic surgery or cosmetic procedures varies depending on the patient and procedure or operation.

Because every patient is different, your surgeon will talk at length with you about your anticipated recovery time and any other concerns you may have.

Schedule a consultation today to find out more about recovering from reconstructive and cosmetic surgery.


MyChart Proxy Access

If you would like another person to have access to your OhioHealth MyChart account, please complete this proxy form and bring or mail it to our office.